Privacy Policy
Your privacy matters. Learn how we protect your personal information and respect your data rights.
Our Privacy Principles
Okey Locksmith is committed to protecting your personal information and respecting your privacy rights.
We implement robust security measures to protect your personal information from unauthorized access, disclosure, or misuse.
All personal data is encrypted and stored using industry-standard security protocols and access controls.
We are transparent about what data we collect, how we use it, and with whom we share it.
You have full control over your personal data, including the right to access, correct, or delete your information.
Information We Collect
When you contact us for locksmith services, we may collect:
- Name and contact information (phone number, email address)
- Service location and address
- Details about the locksmith service needed
- Payment information for completed services
- Communication preferences and service history
When you visit our website, we may automatically collect:
- IP address and browser information
- Pages visited and time spent on our website
- Referring website and search terms used
- Device type and operating system
- Cookies and similar tracking technologies
How We Use Your Information
We use your personal information to:
- Provide professional locksmith services
- Schedule appointments and dispatch technicians
- Process payments and maintain service records
- Communicate with you about your service requests
- Follow up on completed services and gather feedback
We may also use your information for:
- Improving our services and customer experience
- Marketing communications (with your consent)
- Legal compliance and business record keeping
- Fraud prevention and security purposes
- Analytics to understand website usage patterns
Information Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Service providers who assist in our operations (payment processors, scheduling software)
- Legal authorities when required by law or to protect our rights
- Business partners only with your explicit consent
- Emergency contacts if you request emergency locksmith services
- Insurance companies for covered services (with your authorization)
Our website may use third-party services such as:
- Google Analytics for website performance analysis
- Google Maps for location services and directions
- Payment processors for secure transaction handling
- Customer review platforms for service feedback
- Marketing platforms for email communications (opt-in only)
Data Security and Protection
We protect your information through:
- SSL encryption for all data transmission
- Secure servers with restricted access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection best practices
- Incident response procedures for potential data breaches
We retain your information:
- For active customers: During the service relationship and for reasonable follow-up
- For completed services: 7 years for business and tax purposes
- For website visitors: Analytics data is retained for 26 months maximum
- For marketing contacts: Until you unsubscribe or request deletion
- For legal compliance: As required by applicable laws and regulations
Your Privacy Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correct: Update or correct inaccurate personal information
- Delete: Request deletion of your personal information (subject to legal requirements)
- Restrict: Limit how we use your personal information
- Object: Opt-out of marketing communications or certain data processing
To exercise these rights:
- Contact us at info@okeylocksmith.com
- Call our privacy hotline: (405) 703-8943
- Submit a written request to our business address
- Use the unsubscribe link in marketing emails
- We will respond to valid requests within 30 days
Questions About Privacy?
Contact our privacy team for questions about your data or to exercise your privacy rights.